91 Club - Privacy Policy

Information We Collect

Account and Registration Data

When you create a 91 Club account on 91clubwin.com.co, we collect your full name, email address, mobile number, and date of birth. For identity verification and age compliance under applicable Indian regulations, we may also request a government-issued document such as an Aadhaar card, PAN card, or Voter ID. Providing accurate information is a condition of account access; incomplete or false details may result in account suspension.

Financial and Transaction Data

To facilitate deposits and withdrawals, we collect the payment identifiers you use, including UPI IDs linked to apps such as PhonePe, Google Pay (GPay), or BHIM, as well as net-banking credentials passed through our payment gateway and wallet references from platforms such as Paytm. We record transaction amounts, timestamps, and gateway reference numbers for every financial event on your account. Full card numbers are never stored on our servers; all card-based processing is handled through PCI-DSS-compliant third-party gateways operating in India.

Usage and Device Data

We automatically collect technical information each time you access our platform, including your IP address, device type and operating system, browser version, unique device identifiers, session duration, pages visited, and referral URLs. This data is gathered through cookies and similar technologies. You may disable non-essential cookies in your browser settings, but doing so may limit certain platform features.

How We Use Your Information

Platform Operation and Account Management

Your personal data is used to create and maintain your 91 Club account, authenticate your identity at every login, and process all deposits and withdrawals. We display your full transaction history in your account dashboard so you can verify every financial movement in real time. These activities are necessary for the performance of our contract with you and cannot be opted out of while your account remains active.

Legal Compliance and Fraud Prevention

We are legally required to verify the age and identity of all users, monitor transactions for suspicious patterns consistent with money laundering, and respond promptly to lawful requests from Indian regulatory and law-enforcement bodies. We retain Know Your Customer (KYC) records for a minimum of five (5) years after account closure, and financial transaction records for up to seven (7) years in line with Indian accounting standards. This processing is carried out regardless of your marketing preferences because it is mandated by applicable law.

Responsible Gaming and Promotional Communications

We analyse gameplay and deposit patterns to identify early indicators of problem gambling and to enforce any self-exclusion periods or deposit limits you have set. With your prior consent, we may also send you promotional offers and bonus notifications via SMS or email. You may withdraw marketing consent at any time by clicking "Unsubscribe" in any promotional message or by adjusting notification preferences inside your account settings. Transactional communications, such as deposit confirmations, withdrawal receipts, and security alerts, are sent regardless of your marketing preference because they are essential to account management.

Your Rights

Access, Correction, and Deletion

You have the right to request a copy of the personal data we hold about you, to correct any inaccurate or outdated information, and, where no legal retention obligation applies, to request deletion of your data. To exercise any of these rights, submit a written request to our support team using the contact details in the section below. We will acknowledge your request within 72 hours and aim to resolve it within 30 calendar days.

Data Portability and Objection

Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service. You also have the right to object to processing carried out on the basis of our legitimate interests, for example, certain analytics activities. We will assess each objection individually and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

Complaints

If you believe your data rights have not been respected, you may lodge a complaint with the relevant data-protection authority in your jurisdiction. We encourage you to contact us first so we have the opportunity to resolve your concern directly and promptly.

Contact Us

For privacy-related queries or to exercise your data rights, email us at [email protected]. We respond to all privacy requests within 72 hours on business days.